Return Policy

Eligible for return

For incorrect orders or damaged products, you must report the item with photos or videos within 7 days from receipt through our email museandmodephilippines@gmail.com or our social media accounts (Facebook/Instagram), @museandmode. We will gladly book the returning process with a courier and replace the product. 

 

Ineligible for return

Your bag must be in its original condition, with all tags, labels, and packaging intact. Any signs of use or damage unrelated to manufacturing defects will render the product ineligible for return.